Terms and Conditions

  • These Terms and Conditions govern the website operated and provided by Chasing Sound PTY LTD. These terms and conditions are subject to change without notice.


  • All goods are inspected by Chasing Sound prior to dispatch to ensure they are as the manufacturer intended.
  • Please take note that the images shown on the website and the actual product might vary.


  • All goods sold are covered by the supplier’s limited warranty.
  • Chasing Sound does not offer any additional warranties or guarantees.
  • Chasing is not eligible to advise if a product is eligible for a warranty claim and can help you get in contact with an accredited service agent.


  • All Prices are in Australian Dollars and, if GST applies, inclusive of GST. Any fees and charges (including Delivery Fees) imposed by these Terms also include GST where applicable.
  • In paying or attempting to pay for Goods, you agree that you have not engaged in any fraudulent conduct or contravened by any Law.
  • Chasing Sound offers no guarantee to price match other products from other retailers and vendors.
  • Chasing Sound offers no guarantee to price match products found in-store and online.
  • Chasing Sound uses Stripe, a leading payment gateway to ensure the security of your purchase.
  • Chasing Sound does not store your credit card information on our website, nor do we have the access to view it.
  • We will never ask you to e-mail your credit card details
  • Purchases of a significant amount via credit card could involve contact from Chasing Sound to ensure proof of identification and security checks prior to dispatch.
  • Chasing Sound reserves the right to cancel any order and issue a refund on any order that does not meet security checks.
  • Prices are subject to change without notice. Orders submitted are billed at the price at the time of the order.

Refund Policy

  • In accordance with your rights under the Australian Consumer Law Consumer Guidelines, you are entitled to return a product if you believe that the item is not as described, or if it is faulty due to a manufacturing defect and is within the manufacturer’s warranty period. Items found to be faulty due to abuse, mishandling or any sort of misuse will not qualify for warranty repair or replacement.
  • Chasing Sound offers refunds on goods that have a fault that the customer could not have known, incorrect goods, and goods with defects unknown to the customer.
  • Chasing Sound does not offer refunds on the basis that you have changed your mind, found it cheaper, or decided you have no use for the product.

Return Procedure

  • Contact Chasing Sound at (03) 8317 1086 to start a return.
  • We will need your personal information to confirm your purchase.
  • Once the return has been approved Chasing Sound will inform the customer of the return details.
  • If a refund has been agreed upon, once the items are received and the problem is confirmed by Chasing Sound, the refund will be made within two (2-5) business days.


  • We aim to keep all information on our site up to date and correct at all times. However, prices, product descriptions, and availability can change quickly and inaccuracies will occur from time to time. We ask for your understanding when errors or inaccuracies occur. We will not be responsible for, and will not be liable for, any errors in product details, descriptions or specifications, services, prices, related graphics, or any other content contained on the website.
  • All prices and content are subject to change without notice
  • Carefully preview your orders before placing them online and contact the store for clarification if needed before purchase.